1. Information we collect
We collect and process personal data in the following ways:
1.1 Information you provide directly
When you submit a form or contact us, we may collect:
- Full name
- Email address
- Phone number (optional)
- Company name
- Country
- Message or enquiry details
1.2 Information collected automatically
Our website may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Basic usage analytics
This is used to understand site performance and improve the user experience.
1.3 CRM storage (Odoo CRM)
When you contact us, your information may be stored in Odoo CRM, our customer relationship management platform, to manage enquiries and follow‑ups.
2. How we use your information
We use your personal data for the following purposes:
- Responding to enquiries
- Providing information about our solutions and services
- Managing customer interactions via Odoo CRM
- Improving website performance and content
- Internal reporting and customer support workflow
- Coordinating with partners for technical support, integration, or service delivery (only where necessary)
We do not sell personal data to third parties.
3. Sharing of information
Aquila Nova may share your data in the following limited circumstances:
3.1 With trusted technology partners (only when required)
In order to support solution integration, technical troubleshooting, or joint service delivery, we may share limited information (e.g., company name, enquiry details) with:
- Technology providers
- System integration partners
- Technical support channels
This is only done when essential for project or support purposes.
3.2 With third‑party service providers
We may use third‑party platforms to support:
- Website hosting
- Email delivery
- CRM (Odoo)
- Analytics
- Cloud-based storage
These providers may process data on our behalf and are required to follow data protection standards.
3.3 Legal requirements
We may disclose information if required by law, regulation, or legal process.
4. Cookies and analytics
Our website may use cookies and analytics tools to:
- Understand page traffic
- Improve website performance
- Provide a better browsing experience
You may disable cookies through your browser settings, though some features may not work as intended.
5. Data storage and protection
5.1 Storage
Personal data submitted through the website may be stored in:
- Odoo CRM (hosted on secure cloud infrastructure)
- Company email systems
- Internal secure storage used for customer follow‑up
5.2 Security
We take reasonable precautions to protect personal information, including:
- Access controls
- Secure networks
- Authentication measures
- Restricting data access to authorised personnel only
However, no online system can be guaranteed 100% secure.
6. Data retention
Personal data is retained only for as long as necessary to:
- Respond to enquiries
- Support ongoing or future business interactions
- Comply with legal and regulatory requirements
Data no longer required will be securely deleted.
7. Your rights
Depending on applicable laws, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data (where applicable)
- Withdraw consent (if consent was previously given)
To exercise these rights, contact us using the details below.
8. Links to external sites
Our website may contain links to third‑party websites.
We are not responsible for:
- Their privacy practices
- Their content
- Their data handling
Users should review the privacy policies of any external sites they visit.
9. Updates to this policy
Aquila Nova may update this Privacy Policy from time to time.
Changes take effect immediately when posted on this page.
10. Contact us
For questions regarding this Privacy Policy or data handling practices, please contact:
Aquila Nova Pte. Ltd.
73 Ubi Road 1, #08‑63
Singapore 408733
Email: sales@aquila-nova.com